Booking Terms
Effective October 27, 2026
How booking requests work
You can request a currently listed experience for a preferred date. tukki reviews the request and checks availability and operator requirements. We contact you with the confirmed offering, final inclusions, conditions, and payment instructions if an arrangement is possible. A booking only becomes confirmed once you accept the terms, the required group is formed, the provider confirms, and the required payment is completed.
Group matching and cutoff
Requests may be made in advance. Matching may remain open until 12 hours before an experience when the provider, payment timing, and operational arrangements permit. Individual experiences may have earlier published cutoffs. Requests after the applicable cutoff are not guaranteed. A request for an experience that does not reach the required group size will not become a confirmed booking.
Prices
Displayed prices are in US dollars and include tukki's 10% customer service fee. Any currency-conversion differences, final operator conditions, taxes, or additional inclusions must be disclosed and confirmed before payment. Displaying a price does not guarantee availability or a specific group size.
Cancellations and refunds
Pending requests may be withdrawn without a Tukki booking cancellation charge. After confirmation, the specific cancellation deadline, amount at risk, and supplier restrictions disclosed before payment govern, subject to applicable law. There is no universal 48-hour penalty. Late cancellations and no-shows may be nonrefundable where clearly agreed and permitted. A canceled participant will not automatically increase the confirmed total price for remaining travelers. If the provider cancels and cannot provide the confirmed service, Tukki will coordinate a full refund of amounts paid through Tukki for that canceled service, including Tukki's fee, or an optional alternative, subject to applicable law. Weather disruptions will be handled according to disclosed terms and applicable legal requirements.
Shared spending and extras
Some beach clubs and similar venues require a group minimum spend. Individual food-and-beverage credits, separate tabs, and independently billed extras are available only where the provider confirms support. If charges are pooled, the allocation and any personal additional expenses must be clearly disclosed and agreed before payment. Tukki will not automatically charge remaining travelers more because someone cancels.
Starting locations and transfers
Ubud and Uluwatu are Tukki's primary featured Bali experience areas, not mandatory departure points. You may request to depart from another Bali location. Pickup availability, meeting points, transportation inclusions, surcharges, and supplier restrictions are experience-specific and must be confirmed before payment. Selecting a departure area does not guarantee pickup.
How tukki arranges experiences
Tukki may coordinate ordinary consumer reservations independently through available channels where permitted by provider terms and applicable law, without requiring a formal supplier partnership. Other experiences may use direct provider arrangements. Some listings collect interest only and are not available to reserve. Tukki does not claim partnership, resale permission, confirmed availability, or preferred rates unless actually established. Providers receive the applicable agreed booking price; Tukki's standard customer service fee is 10% and is included in the shown customer total. All experiences remain subject to provider requirements and confirmation.
When payment may be requested
Submitting a request is free. We do not collect payment on this website. If your request can be accommodated, we will give you the provider arrangement, total customer price, refund and cancellation conditions, and the next steps before any payment is requested. A request or automatic acknowledgement is not a confirmed booking.
About this website
This website currently accepts requests only. It does not directly take card payments, create live automatic groups, guarantee eligibility screening, or provide instant booking confirmations. Do not treat an automatic form acknowledgment as an operator-confirmed reservation.
Contact
For questions about your request, contact reservations@gotukki.com.